Survey Evaluator

Website North Carolina Department of Health and Human Services - Division of Health Benefits

Survey Evaluator
Position Description:
The Survey Evaluator is a full-time role that will serve on the Survey Team within the Program Evaluation Unit. The Evaluator is responsible for supporting survey-related efforts within the Division of Health Benefits’ Quality, Population Health, Evaluation (QPHE) Unit. The Survey Evaluator will engage with teams across QPHE that utilize surveys as an evaluation component.

The Survey Evaluator will report directly to the Survey Team Lead and will work closely with the lead, analysts, and other evaluators on: Consumer-facing surveys that produce Patient Reported Outcome Measures (PROMs), provider surveys, initiative/program-specific surveys, and network adequacy call studies.

Responsibilities include, but are not limited to:

  1. Survey Management: Support the design, implementation, analysis, and reporting for surveys. Ensure that surveys directly fielded by DHB, and those fielded for DHB by contractors are:
    1. Providing actionable information or data specifically needed to meet evaluation requirements;
    2. Fielded with appropriate methods and sample frames; and
    3. Written with clear and unambiguous questions and appropriate skip patterns.
  2. Partner Engagement: Serve as a liaison to contractors, other Department of Health and Human Services (DHHS) Divisions, Prepaid Health Plans, Providers, and advocacy organizations on issues related to NC Medicaid surveys. Present results and findings to relevant stakeholders.
  3. Data Analysis: Provide meaningful qualitative and quantitative analysis of survey findings and their impacts on quality and population health policies and programs. Ensure data quality, contribute to report and data brief writing, create legible and accessible tables and figures to summarize findings.
  4. Program/Policy Monitoring: Adjust survey design as NC Medicaid programs and policies are updated and as new legislation is enacted. Stay up-to-date with Centers for Medicare and Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), National Association of State Directors of Developmental Disabilities Services (NASDDDS), and the Agency for Healthcare Research and Quality (AHRQ) protocol, requirements, and guidelines for survey activities.

Knowledge, Skills, and Abilities:

  1. Demonstrated experience:
    1. Designing valid survey instruments
    2. Designing relevant/specific survey samples
    3. Collecting survey data – experience with multiple modalities (e.g., online, telephone, mail) preferred
    4. Analyzing survey data (both qualitative and quantitative)
    5. Identifying and engaging with relevant and diverse internal and external partners for various components of the survey process
  2. Familiarity with REDCap and/or similar online survey platforms
  3. Strong proficiency in Microsoft Office products (Excel, Word, PowerPoint, Outlook)
  4. Understanding of program evaluation
  5. Demonstrated skill in creating and maintaining collaborative working relationships with internal and external partners
  6. Demonstrated ability to communicate complex material in a clear and concise manner both verbally and in writing
  7. Demonstrated ability to collaborate across teams to accomplish organizational goals
  8. Excellent critical thinking, problem solving, and project management skills
  9. Self-starter with the ability to manage various workstreams independently with minimal supervision

Minimum Education and Experience:
Bachelor’s degree from an appropriately accredited institution in a discipline related to the area of assignment with one  year of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.

Manager’s Preferences:

  • Master’s degree in related discipline (e.g., public health, population health, statistics, public administration) or three years of programmatic experience related to the area of assignment
  • Familiarity with Medicaid and health care and associated rules, regulations, and standards
  • Knowledge and demonstrated experience in health care experience surveys from both consumer and provider perspectives
  • Experience interpreting and responding to federal monitoring/evaluation requirements and large system pilot projects/initiatives

Hiring Range:
$40 – $50 per hour depending on qualifications

Hybrid work:
In-office required 4 days/month (usually once per week on Wednesdays) on NC DHHS campus in Dorthea Dix park in Raleigh, NC. All other working days are remote. Hybrid work policy is subject to change under discretion of NC Medicaid leadership.

Interested applicants should send a resume and brief cover letter to hannah.fletcher@dhhs.nc.gov and CC: jekisha.elliott@dhhs.nc.gov; joy.joseph@dhhs.nc.gov; madison.shaffer@dhhs.nc.gov.

Please submit application materials as PDFs and use the following naming convention:

LAST_FIRST_Resume.pdf

LAST_FIRST_Cover_Letter.pdf

Parameters

  1. Temporary employees with University Temporary Services (UTS) are offered the opportunity to enroll in an ACA plan through NC State University if they are working in a position that is expected to last at least 3 months in duration and the position is 30 hours per week or more. An employee would be available to enroll immediately upon starting and coverage would start the 1st of the month following enrollment. Here is more information about the plan: https://benefits.hr.ncsu.edu/aca-employee-eligibility/. Much more information is available upon request.
  2. An annual one-month furlough is required under UTS. Typically, furloughs are taken in the 11th month of employment. However, after six months of employment, if the employee’s supervisor agrees, the employee can transition to independent contractor status under Area L AHEC. Furlough is not required for independent contractors.
  3. As a temporary position through UTS, you would receive a W2 as you would technically be employed through NC State University. If you end up transitioning to the independent contractor status at the 6-month mark, you will then have a 1099 tax form at that time. Transitioning to the independent contractor status is optional. The hourly rate would not change if you decided to transition to the independent contractor status.
  4. These are intended to be a full-time position with the employee working about 40 hours per week. Hours per week are negotiable under the right circumstances.
  5. With some limitations, flexible schedules can be negotiated with supervisors.
  6. With some limitations, remote working arrangements can be negotiated with supervisors.
  7. All hires will have to pass a background check.
  8. These are long-term temporary positions with no specified end date.

To apply for this job email your details to hannah.fletcher@dhhs.nc.gov